Privacy Policy

Last updated: Jun 2026

The Workflow People Ltd respects your privacy and is committed to protecting your personal data.

This Privacy Policy explains how we collect, use and protect your personal information when you visit our website, contact us, book a call, subscribe to updates or work with us.

The Workflow People Ltd is the data controller for the personal information covered by this policy.

The Workflow People Ltd
Company Number: 14874318
VAT Number: 442129615
Registered Address: Building 1000, Cambridge Research Park, CB25 9PD
Email: hello@theworkflowpeople.co.uk

1. What information we collect

We may collect and use the following types of personal information:

Your name
Your email address
Your phone number
Your company name
Your job title, where provided
Information you include in an enquiry form, booking form or email
Information about your business needs, monday.com requirements or workflow challenges
Information needed to provide services, support or consultancy
Website usage information, such as pages visited, time on site, referral source and general location
Technical information, such as IP address, browser type, device type and operating system
Marketing preferences, such as whether you have opted in to receive updates

We only ask for information that is relevant to the reason you are contacting us or using our website.

2. How we collect your information

We may collect personal information when you:

Submit a form on our website
Contact us by email or phone
Book an introductory call
Sign up to receive marketing emails or updates
Work with us as a client
Interact with our website, including through cookies and analytics tools

Our website is built on Wix. Some enquiry forms may be embedded monday.com forms, which means the details you submit may be processed through monday.com.

3. How we use your information

We use your personal information to:

Respond to enquiries
Arrange calls, consultations or follow-up conversations
Understand your business needs
Provide monday.com consultancy, implementation, optimisation, training or support services
Manage client relationships
Send marketing emails or updates where you have agreed to receive them
Improve our website and understand how visitors use it
Review website performance, user journeys and content effectiveness
Maintain business, legal and accounting records
Protect our website, systems and business from misuse or security risks

4. Our lawful basis for using your information

Under UK data protection law, we need a lawful basis to use your personal information.

We may rely on the following lawful bases:

Enquiries and contact forms

When you contact us through the website, by email or by phone, we use your information to respond to your enquiry.

Lawful basis: Legitimate interests, or contract where your enquiry relates to a service you may buy from us.

Booking a call

When you book an introductory call, we use your information to arrange and manage the booking.

Lawful basis: Legitimate interests, or contract where the call relates to potential services.

Providing services

When you become a client, we use your information to provide our services, communicate with you and manage the working relationship.

Lawful basis: Contract.

Marketing emails

If you sign up to receive marketing emails, updates or campaign emails, we use your details to send those communications.

Lawful basis: Consent, or legitimate interests where permitted by law for existing business contacts.

You can unsubscribe from marketing emails at any time.

Website analytics and improvement

We use analytics and behaviour tools to understand how people find and use our website. This helps us improve the website, content and user experience.

Lawful basis: Consent for non-essential cookies and similar technologies. Legitimate interests may apply to basic website performance and security data.

Legal and accounting records

We may keep certain records to meet legal, tax and accounting requirements.

Lawful basis: Legal obligation.

5. Website forms and monday.com

Our website may use embedded monday.com forms to collect enquiry details.

If you submit a monday.com form, the information you provide may be stored and managed in monday.com so that we can respond to your enquiry and manage any follow-up.

This may include your name, email address, phone number, company details and the information you include in your message.

6. Booking links

Our website may include links to third-party booking tools, such as Calendly, so you can book an introductory call.

If you use a booking tool, the information you provide may also be processed by that provider. This may include your name, email address, selected appointment time and any notes you add to the booking.

You should review the booking provider’s own privacy information before submitting your details.

7. Marketing emails and monday.com Campaigns

We may use monday.com Campaigns to send marketing emails, updates or other relevant communications.

We will only send marketing emails where we have a lawful basis to do so. This may be because you have opted in, or because we have an existing business relationship with you and the communication is relevant to our services.

You can unsubscribe from marketing emails at any time by using the unsubscribe link in the email or by contacting us at hello@theworkflowpeople.co.uk.

We do not sell your personal information to third parties.

8. Cookies and analytics

Our website uses cookies and similar technologies.

Cookies are small files placed on your device when you visit a website. Some cookies are needed for the website to work properly. Others help us understand how people use the website and improve the user experience.

We may use the following tools:

Wix cookies and site functionality tools
Wix Analytics
Google Analytics
Google Search Console
Google Tag Manager
Microsoft Clarity
monday.com forms and campaign tools
Calendly, where booking links are used

Necessary cookies

These help the website work properly and may support security, page loading, form functionality and cookie preference settings.

These cookies are usually essential and cannot be switched off through the website.

Analytics and performance cookies

These help us understand how visitors use the website. For example, they may show which pages are viewed, how visitors move through the site, what content performs well and where users may leave the site.

These tools may collect information such as IP address, device type, browser type, referral source, pages visited and general location.

Microsoft Clarity

If Microsoft Clarity is used, it may help us understand how visitors interact with the website through heatmaps, click tracking and session recordings.

We use this information to improve website layout, content and usability. We do not use Clarity to identify individual visitors. Where available, privacy masking and consent controls should be used.

Cookie consent

Where required, we will ask for your consent before using non-essential cookies or similar technologies.

You can accept, reject or change your cookie preferences using the website cookie banner or cookie settings. You can also manage cookies through your browser settings.

9. Who we share your information with

We may share personal information with trusted third-party providers where needed to run our website, manage enquiries, provide services or operate our business.

This may include:

Wix, as our website platform provider
monday.com, for enquiry management, workflows and marketing emails
Google, for analytics and search performance tools
Microsoft Clarity, for website behaviour analytics where used
Calendly, where booking links are used
Email and communication providers
Professional advisers, such as accountants or legal advisers
Regulators, authorities or other parties where required by law

We only share personal information where there is a valid reason to do so.

10. International transfers

Some of the third-party tools we use may process personal data outside the UK.

Where this happens, we rely on appropriate safeguards designed to protect your personal information in line with UK data protection law. This may include adequacy regulations, standard contractual clauses or other recognised transfer safeguards used by our service providers.

11. How long we keep your information

We only keep personal information for as long as needed for the purpose it was collected.

As a general guide:

Enquiry information may be kept for a reasonable period so we can manage follow-up conversations
Client records may be kept during the working relationship and for a suitable period afterwards
Financial and accounting records may be kept for the period required by law
Marketing contact details are kept until you unsubscribe or ask us to remove them
Website analytics data is kept according to the settings of the analytics tools we use

If you ask us to delete your information, we will do so unless we need to keep it for legal, contractual, accounting or legitimate business reasons.

12. How we protect your information

We take reasonable technical and organisational steps to protect your personal information against loss, misuse, unauthorised access or disclosure.

However, no method of sending information over the internet is completely secure, so we cannot guarantee the absolute security of information sent through our website.

13. Your rights

Under UK data protection law, you have rights over your personal information.

These may include the right to:

Access the personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information
Ask us to restrict how we use your information
Object to certain uses of your information
Ask for your information to be transferred to another provider
Withdraw consent where we rely on consent

To exercise your rights, contact us at hello@theworkflowpeople.co.uk.

We may need to ask for information to confirm your identity before responding to a request.

14. Complaints

If you have concerns about how we use your personal information, please contact us first so we can try to resolve the issue.

You also have the right to complain to the Information Commissioner’s Office, the UK regulator for data protection.

You can find more information at ico.org.uk.

15. Links to other websites

Our website may contain links to other websites. We are not responsible for the privacy practices, policies or content of third-party websites.

16. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.